Privacy Policy

Southern Care Staff Pty Ltd ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as well as any applicable state or territory legislation relating to health records.

We may collect the following types of personal information: • Name, address, email, and phone number • Date of birth and gender • Medicare number and health fund details • NDIS participant number • DVA file number (for veteran clients) • Health and medical information relevant to providing care • Emergency contact details • Payment and billing information • Employment history (for job applicants) We collect this information through: • Direct interactions (forms, phone calls, emails) • Our website and online services • Third parties (healthcare providers, NDIS, My Aged Care) • Referrals from other service providers

We use your personal information to: • Provide aged care, NDIS, and allied health services • Assess eligibility and develop care plans • Coordinate services with other providers • Process payments and claims • Communicate with you about services • Comply with legal and regulatory requirements • Improve our services and operations • Recruit and manage staff We will only use your information for purposes you would reasonably expect, or with your consent.

We may share your information with: • Healthcare providers involved in your care • Government agencies (NDIA, My Aged Care, DVA) • Insurance providers for claims processing • Professional advisors (lawyers, accountants) • IT service providers who help us operate We do not sell, rent, or trade your personal information. We only disclose information overseas if required for your care and with appropriate safeguards in place.

We implement appropriate security measures to protect your personal information, including: • Secure electronic storage with encryption • Password protection and access controls • Staff training on privacy obligations • Physical security of paper records • Regular security assessments While we take reasonable steps to protect your information, no data transmission over the internet is 100% secure.

You have the right to: • Access your personal information we hold • Request correction of inaccurate information • Opt out of marketing communications • Make a privacy complaint • Request deletion of information (where legally permitted) To exercise these rights, contact our Privacy Officer using the details below.

Our website uses cookies and similar technologies to: • Remember your preferences • Analyse website traffic and usage • Improve website functionality You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your information, please contact: Privacy Officer Southern Care Staff Pty Ltd Level 8, 100 Collins Street Melbourne VIC 3000 Phone: 1300 123 456 Email: privacy@southerncarestaff.com.au We will respond to privacy complaints within 30 days and work to resolve any issues promptly.