Our Commitment

Quality & Safety

At Southern Care Staff, quality and safety are at the heart of everything we do. We are committed to providing the highest standard of care.

Our Foundation

Our Quality Framework

Built on strong foundations to ensure exceptional care delivery.

Safety First

We prioritise the safety of our clients and staff through comprehensive risk assessments, safety protocols, and continuous monitoring.

Compliance

We maintain full compliance with all relevant legislation, including the Aged Care Quality Standards and NDIS Practice Standards.

Accreditation

We are fully accredited and registered, meeting all requirements for aged care and NDIS service provision.

Qualified Staff

All our care staff undergo rigorous screening, training, and ongoing professional development.

Safety First

Comprehensive Safety Measures

We implement rigorous safety protocols to protect our clients and staff.

Background Checks

  • National Police Checks
  • Working with Children Checks
  • NDIS Worker Screening
  • Reference verification

Training & Development

  • Mandatory induction training
  • Regular skill updates
  • Infection control training
  • Manual handling certification

Monitoring & Review

  • Regular service reviews
  • Client feedback analysis
  • Incident reporting systems
  • Continuous improvement processes
Compliance

Standards We Meet

We comply with all relevant quality standards and regulatory requirements.

Aged Care Quality Standards

  • Consumer dignity and choice
  • Ongoing assessment and planning
  • Personal care and clinical care
  • Services and supports for daily living
  • Organisation service environment
  • Feedback and complaints
  • Human resources
  • Organisational governance

NDIS Practice Standards

  • Rights and responsibilities
  • Governance and operational management
  • Provision of supports
  • Support provision environment
  • Specialist behaviour support
  • High intensity daily personal activities
Transparency

Incident Reporting & Response

We have robust incident reporting and response procedures to ensure any concerns are addressed promptly and effectively.

Our commitment to transparency means we actively encourage reporting of any concerns, conduct thorough investigations, and implement improvements to prevent recurrence.

Report a Concern

Our Process

1

Report

Submit your concern through any channel

2

Acknowledge

We acknowledge within 24 hours

3

Investigate

Thorough investigation conducted

4

Resolve

Implement solutions and communicate outcomes

5

Improve

Update processes to prevent recurrence

Your Safety is Our Priority

Have questions about our quality and safety practices? We're happy to discuss.

Contact Us