Feedback & Complaints
We value your feedback and are committed to continuous improvement. Share your experiences, suggestions, or concerns with us.
Types of Feedback
All feedback helps us improve our services and better support you.
Compliment
Share positive feedback about our services or staff.
Suggestion
Help us improve with your ideas and suggestions.
Complaint
Raise a concern about your experience with us.
Our Commitment to You
- Every piece of feedback is reviewed
- Complaints are taken seriously and investigated
- We respond as quickly as possible
- Your privacy is protected
- We use feedback to improve our services
Swift
Response Time
100%
Confidential
Submit Your Feedback
We welcome all feedback, whether it's a compliment, suggestion, or complaint. Your input helps us deliver better care and improve our services.
Email Your Feedback
Send us your feedback directly via email. Please include your name, contact details, and a clear description of your feedback or concern.
info@southerncarestaff.com.auTip: When emailing, please mention the type of feedback (compliment, suggestion, or complaint) in your subject line for faster processing.
Our Process
Email Us
Send your feedback to our dedicated email address.
Acknowledge
We acknowledge your feedback as soon as possible.
Review
Your feedback is reviewed by our quality team.
Respond
We respond with actions taken or planned.
External Contacts
If you're not satisfied with our response, you can contact:
Aged Care Quality and Safety Commission
For concerns about aged care services
www.agedcarequality.gov.au